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The telephone plays a crucial role in modern healthcare, and timely and accurate triage is more important than ever as cost and access concerns drive consumers to seek guidance on the urgency of medical issues. Nurses, using systematic telephone triage protocols, can confidently and consistently address these inquiries, helping to optimize care and reduce unnecessary expenses.
This seventh edition of Telephone Triage Protocols for Nurses reflects recent advancements, updating existing protocols and introducing new ones to meet the demands of today's healthcare landscape. It contains more than 200 protocols that cover a wide range of common symptoms, disorders, and medical emergencies. Health problems unique to adults, children, pregnant people, those who are chronically ill, and older adults are included. This entire text has been thoroughly revised by the authors and reviewed by experts. Among the many changes:
- Protocols have been thoroughly updated to reflect current practice and changes in access to medications and health care.
- Protocols address adult, pediatric, geriatric, and maternal/child and home health concerns.
- Postoperative conditions and considerations have been added to numerous protocols.
- Expanded home care instructions provide more useful and timely information, list drug warnings whenever over-the-counter medications are suggested, and offer many home and alternative remedies.
- Communicable diseases in the Appendix have been reformatted and updated to enhance cross-referencing.
- New protocols have been added to address current health issues and communicable disease outbreaks, including the following:
- Avian Influenza ("Bird Flu") Exposure
- Cancer Problems
- COVID-19 (SARS-CoV-2)
- Long COVID (Post-COVID Conditions, Long-Haul COVID)
- Methicillin-Resistant Staphylococcus aureus (MRSA)
- Respiratory Syncytial Virus (RSV)
The telephone plays a crucial role in modern healthcare, and timely and accurate triage is more important than ever as cost and access concerns drive consumers to seek guidance on the urgency of medical issues. Nurses, using systematic telephone triage protocols, can confidently and consistently address these inquiries, helping to optimize care and reduce unnecessary expenses.
This seventh edition of Telephone Triage Protocols for Nurses reflects recent advancements, updating existing protocols and introducing new ones to meet the demands of today's healthcare landscape. It contains more than 200 protocols that cover a wide range of common symptoms, disorders, and medical emergencies. Health problems unique to adults, children, pregnant people, those who are chronically ill, and older adults are included. This entire text has been thoroughly revised by the authors and reviewed by experts. Among the many changes:
- Protocols have been thoroughly updated to reflect current practice and changes in access to medications and health care.
- Protocols address adult, pediatric, geriatric, and maternal/child and home health concerns.
- Postoperative conditions and considerations have been added to numerous protocols.
- Expanded home care instructions provide more useful and timely information, list drug warnings whenever over-the-counter medications are suggested, and offer many home and alternative remedies.
- Communicable diseases in the Appendix have been reformatted and updated to enhance cross-referencing.
- New protocols have been added to address current health issues and communicable disease outbreaks, including the following:
- Avian Influenza ("Bird Flu") Exposure
- Cancer Problems
- COVID-19 (SARS-CoV-2)
- Long COVID (Post-COVID Conditions, Long-Haul COVID)
- Methicillin-Resistant Staphylococcus aureus (MRSA)
- Respiratory Syncytial Virus (RSV)
Contents
Table of Contents by Body System
Introduction: Practicing Telephone Triage Safely
Triage Roles and Responsibilities
Protocol Structure
Using Protocols Safely
Medical-Legal Safeguards
Tips for Practicing Safe Telephone Triage
Documentation
Strategies to Help Ensure a Quality Telephone Triage System
Protocols
Abdominal Pain, Adult
Abdominal Pain, Child
Abdominal Swelling
Abrasions
Alcohol Problems
Allergic Reaction
Altered Mental Status (AMS)
Ankle Injury
Ankle Problems
Anxiety
Appetite Loss, Adult
Appetite Loss, Child
Arthritis Problems
Avian Influenza ("Bird Flu") Exposure
Back/Neck Injury
Back Pain
Bad Breath
Bedbug Exposure or Concerns
Bed-Wetting
Bee Stings
Bites, Animal/Human
Bites, Insect
Bites, Marine Animal
Bites, Snake
Bites, Tick
Bleeding, Severe
Blood/Body Fluid Exposure
Bone, Joint, and Tissue Injury
Bottle-Feeding Problems
Breastfeeding Problems
Breast Problems
Breathing Problems
Bruising
Burns, Chemical
Burns, Electrical
Burns, Thermal
Cancer Treatment Problems
Cast/Splint Problems
Chest Pain
Chest Trauma
Chickenpox
Child Abuse
Choking
Circumcision Care
Cold Exposure Problems
Common Cold Symptoms
Confusion
Congestion
Constipation
Contact Lens Problems
Contraception, Emergency (EC)
Cough
COVID-19 (SARS-CoV-2)
Croup
Dehydration
Depression
Diabetes Problems
Diaper Rash
Diarrhea, Adult
Diarrhea, Child
Dizziness
Domestic Abuse
Drowning (Near Drowning)
Earache, Drainage
Ear Injury, Foreign Body
Ear Ringing
Ebola: Known or Suspected Exposure
Elder Abuse
Electric Injury
Extremity Injury
Eye Injury
Eye Problems
Facial Problems
Facial Skin Problems
Fainting
Falls
Fatigue
Feeding Tube Problems
Fever, Adult
Fever, Child
Finger and Toe Problems
Food Allergy, Known or Suspected
Food Poisoning, Suspected
Foot Problems
Foreign Body, Eye
Foreign Body, Inhaled
Foreign Body, Nose
Foreign Body, Rectum
Foreign Body, Skin
Foreign Body, Swallowing of
Foreign Body, Vagina
Frostbite
Gas/Belching
Gas/Flatulence
Genital Lesions
Genital Problems, Male
Glands, Swollen or Tender
Hair Loss
Hand/Wrist Problems
Hay Fever Problems
Headache
Head Injury
Hearing Loss
Heartburn
Heart Rate Problems
Heat Exposure Problems
Hemorrhoids
Hepatitis
Hiccups
Hip Pain/Injury
Hives
HIV Exposure
Hoarseness
Hospice Problems
Hypertension
Hyperventilation
Hypotension
Immunization, Tetanus
Immunization Reactions
Impetigo
Incontinence, Stool
Incontinence, Urine
Indigestion
Influenza
Insomnia
Intravenous Therapy Problems
Itching
Jaundice
Jaw Pain
Joint Pain/Swelling
Knee Pain/Swelling/Injury
Laceration
Leg Pain/Swelling
Lice
Long COVID (Post-COVID Conditions, Long-Haul COVID)
Menstrual Problems
Methicillin-Resistant Staphylococcus aureus (MRSA)
Mouth Problems
Mumps
Muscle Cramps
Neck Pain
Neurologic Symptoms
Newborn Problems
Nosebleed
Nose Injury
Numbness and Tingling
Ostomy Problems
Overdose
Pertussis (Whooping Cough)
Piercing/Pocketing Problems
Pinkeye
Pinworms
Poisoning, Suspected
Postoperative Problems
Postpartum Problems
Pregnancy, Cold Symptoms
Pregnancy, Fetal Movement Problems
Pregnancy, Hypertension
Pregnancy, Leaking Vaginal Fluid
Pregnancy, Nausea and Vomiting
Pregnancy Problems
Pregnancy, Suspected Labor
Pregnancy, Suspected Labor
| Erscheinungsjahr: | 2026 |
|---|---|
| Fachbereich: | Allgemeine Lexika |
| Genre: | Importe, Medizin |
| Rubrik: | Wissenschaften |
| Medium: | Taschenbuch |
| ISBN-13: | 9781975262860 |
| ISBN-10: | 1975262867 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: | Reder, Patricia |
| Auflage: | Seventh |
| Hersteller: | Lippincott Williams&Wilki |
| Verantwortliche Person für die EU: | Libri GmbH, Europaallee 1, D-36244 Bad Hersfeld, gpsr@libri.de |
| Maße: | 255 x 212 x 40 mm |
| Von/Mit: | Patricia Reder |
| Erscheinungsdatum: | 03.03.2026 |
| Gewicht: | 1,262 kg |
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