Creating Great Visitor Experiences

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Sprache: Englisch

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Beschreibung

Creating Great Visitor Experiences: A Guide for Museum Professionals will help museums define their service, hire and train a dynamic frontline team, and spread a culture of service throughout their institution.

Über den Autor

Colleen Higginbotham is the Deputy Director for Visitor Experience at the Chrysler Museum of Art in Norfolk, VA. She has over 25 years of customer service management experience and is passionate about creating individual experiences and matching the right service to the right visitor.

Inhaltsverzeichnis

Foreword by Dr. Erik Neil, Director of the Chrysler Museum of Art
Chapter 1: Focus on the Visitor Experience
Chapter 2: Understanding Museum Visitors and the Impact of the Visitor Experience
Chapter 3: Learning About Your Visitors
Chapter 4: Visitor Mapping: Charting Visitor Routes Through Your Institution
Chapter 5: Start with the Basics: Making the Museum Itself Welcoming
Chapter 6: Articulating What Service Means to You
Chapter 7: Determining the Structure of Your Front-Line Team
Chapter 8: Merging Security and Service
Chapter 9: Hiring Your Dream Team
Chapter 10: Training to Develop a Dynamic Service Team
Chapter 11: Building Strong Morale and a Professional Front-Line Team
Chapter 12: Developing a Culture of Service Throughout the Museum
About the Author

Details

Erscheinungsjahr:	2022
Fachbereich:	Allgemeines
Genre:	Importe , Wirtschaft
Rubrik:	Recht & Wirtschaft
Medium:	Taschenbuch
Inhalt:	Kartoniert / Broschiert
ISBN-13:	9781538150221
ISBN-10:	1538150220
Sprache:	Englisch
Einband:	Kartoniert / Broschiert
Autor:	Colleen Higginbotham, Colleen Higginboth
Hersteller:	American Alliance Of Museums
Verantwortliche Person für die EU:	Libri GmbH, Europaallee 1, D-36244 Bad Hersfeld, gpsr@libri.de
Maße:	254 x 178 x 8 mm
Von/Mit:	Colleen Higginboth Colleen Higginbotham
Erscheinungsdatum:	15.09.2022
Gewicht:	0,279 kg