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Cover: 9783848405534 | E-government in Finland and the innovation in Public Administration
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E-government in Finland and the innovation in Public Administration
E-government in Finland, the innovation in Public Administration and the delivery of high quality online public services
Taschenbuch von Jessica Iacobbe
Sprache: Englisch

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Lieferzeit 4-7 Werktage

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Beschreibung
This book is addressed to people who want tho know more about the Innovation in Public Administration and why Finland is one of the leading countries for its innovative, efficient and ¿light¿ Public Administration and one of the most advanced E-government models in the world. In this book, the author analyzes the features of Finnish Public Administration, laws, Strategies and Government programs that allowed to promote an efficient and ¿light¿ Government, based on the principles of New Public Management (NPM) and budgeting by results. Moreover, She wanted to insight the evolution of E-government from Fifties till today. She also analyzed two e-government services considered best practices that had received a lot of awards in Finland: the online taxation service Verokortti Verkossa and the online education service Opintoluotsi. The author interviewed citizens in important tax offices in Finland (Helsinki, Tampere, Vaasa and Lahti) to know customer satisfaction for the e-service Verokortti Verkossa. She also interviewed students to know their satisfaction on the use of e-service Opintoluotsi (in terms of performance, utility, usability, accessibility, interactivity)
This book is addressed to people who want tho know more about the Innovation in Public Administration and why Finland is one of the leading countries for its innovative, efficient and ¿light¿ Public Administration and one of the most advanced E-government models in the world. In this book, the author analyzes the features of Finnish Public Administration, laws, Strategies and Government programs that allowed to promote an efficient and ¿light¿ Government, based on the principles of New Public Management (NPM) and budgeting by results. Moreover, She wanted to insight the evolution of E-government from Fifties till today. She also analyzed two e-government services considered best practices that had received a lot of awards in Finland: the online taxation service Verokortti Verkossa and the online education service Opintoluotsi. The author interviewed citizens in important tax offices in Finland (Helsinki, Tampere, Vaasa and Lahti) to know customer satisfaction for the e-service Verokortti Verkossa. She also interviewed students to know their satisfaction on the use of e-service Opintoluotsi (in terms of performance, utility, usability, accessibility, interactivity)
Über den Autor
Jessica Iacobbe was born on 12th of march 1983 at Carpi (MO) in Italy. She has got 4 sisters. She obtained a Master¿s Degree in Business Administration in 2010 from the University of Modena, in Italy.
Details
Erscheinungsjahr: 2012
Genre: Politikwissenschaften, Recht, Sozialwissenschaften, Wirtschaft
Rubrik: Wissenschaften
Medium: Taschenbuch
Inhalt: 308 S.
ISBN-13: 9783848405534
ISBN-10: 3848405539
Sprache: Englisch
Ausstattung / Beilage: Paperback
Einband: Kartoniert / Broschiert
Autor: Iacobbe, Jessica
Hersteller: LAP LAMBERT Academic Publishing
Verantwortliche Person für die EU: LAP Lambert Academic Publishing, Brivibas Gatve 197, ?-1039 Riga, customerservice@vdm-vsg.de
Maße: 220 x 150 x 19 mm
Von/Mit: Jessica Iacobbe
Erscheinungsdatum: 02.04.2012
Gewicht: 0,477 kg
Artikel-ID: 106324074
Über den Autor
Jessica Iacobbe was born on 12th of march 1983 at Carpi (MO) in Italy. She has got 4 sisters. She obtained a Master¿s Degree in Business Administration in 2010 from the University of Modena, in Italy.
Details
Erscheinungsjahr: 2012
Genre: Politikwissenschaften, Recht, Sozialwissenschaften, Wirtschaft
Rubrik: Wissenschaften
Medium: Taschenbuch
Inhalt: 308 S.
ISBN-13: 9783848405534
ISBN-10: 3848405539
Sprache: Englisch
Ausstattung / Beilage: Paperback
Einband: Kartoniert / Broschiert
Autor: Iacobbe, Jessica
Hersteller: LAP LAMBERT Academic Publishing
Verantwortliche Person für die EU: LAP Lambert Academic Publishing, Brivibas Gatve 197, ?-1039 Riga, customerservice@vdm-vsg.de
Maße: 220 x 150 x 19 mm
Von/Mit: Jessica Iacobbe
Erscheinungsdatum: 02.04.2012
Gewicht: 0,477 kg
Artikel-ID: 106324074
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