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In this insightful text, Cristina Ziliani and Marco Ieva trace the evolution of thinking, contemporary themes and practice in Loyalty Management.
It will guide marketers, business leaders and post graduate students through the changes in marketing thought and practice of Loyalty Management.
In this insightful text, Cristina Ziliani and Marco Ieva trace the evolution of thinking, contemporary themes and practice in Loyalty Management.
It will guide marketers, business leaders and post graduate students through the changes in marketing thought and practice of Loyalty Management.
Cristina Ziliani, PhD, is Professor of Marketing at the University of Parma, Italy and the scientific director of the Osservatorio Fedeltà UniPR. She lectures at leading universities and business events around the world.
Marco Ieva is Associate Professor in Marketing at the University of Parma, Italy. His research interests are retailing, loyalty management and marketing innovation.
1. Loyalty management: strategy for profitable growth 2. The impact of big data and artificial intelligence 3. Loyalty and sustainability 4. What we know about loyalty programs 5. Managing customer experience to foster loyalty 6. Fostering loyalty through engagement and gamification 7. Using customer insight in retail management 8. Benchmarking loyalty management activities: the Italian market 9. Loyalty strategies and the test of time: Barilla and Starbucks 10. Loyalty case studies from around the world 11. Future challenges
| Erscheinungsjahr: | 2025 |
|---|---|
| Fachbereich: | Einzelne Wirtschaftszweige |
| Genre: | Importe, Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Taschenbuch |
| Inhalt: | Einband - flex.(Paperback) |
| ISBN-13: | 9781032510354 |
| ISBN-10: | 1032510358 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: |
Ziliani, Cristina
Ieva, Marco |
| Auflage: | 2nd edition |
| Hersteller: | Taylor & Francis Ltd (Sales) |
| Verantwortliche Person für die EU: | Libri GmbH, Europaallee 1, D-36244 Bad Hersfeld, gpsr@libri.de |
| Maße: | 234 x 156 x 17 mm |
| Von/Mit: | Cristina Ziliani (u. a.) |
| Erscheinungsdatum: | 06.01.2025 |
| Gewicht: | 0,454 kg |
Cristina Ziliani, PhD, is Professor of Marketing at the University of Parma, Italy and the scientific director of the Osservatorio Fedeltà UniPR. She lectures at leading universities and business events around the world.
Marco Ieva is Associate Professor in Marketing at the University of Parma, Italy. His research interests are retailing, loyalty management and marketing innovation.
1. Loyalty management: strategy for profitable growth 2. The impact of big data and artificial intelligence 3. Loyalty and sustainability 4. What we know about loyalty programs 5. Managing customer experience to foster loyalty 6. Fostering loyalty through engagement and gamification 7. Using customer insight in retail management 8. Benchmarking loyalty management activities: the Italian market 9. Loyalty strategies and the test of time: Barilla and Starbucks 10. Loyalty case studies from around the world 11. Future challenges
| Erscheinungsjahr: | 2025 |
|---|---|
| Fachbereich: | Einzelne Wirtschaftszweige |
| Genre: | Importe, Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Taschenbuch |
| Inhalt: | Einband - flex.(Paperback) |
| ISBN-13: | 9781032510354 |
| ISBN-10: | 1032510358 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: |
Ziliani, Cristina
Ieva, Marco |
| Auflage: | 2nd edition |
| Hersteller: | Taylor & Francis Ltd (Sales) |
| Verantwortliche Person für die EU: | Libri GmbH, Europaallee 1, D-36244 Bad Hersfeld, gpsr@libri.de |
| Maße: | 234 x 156 x 17 mm |
| Von/Mit: | Cristina Ziliani (u. a.) |
| Erscheinungsdatum: | 06.01.2025 |
| Gewicht: | 0,454 kg |
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