Andrew Duguid holds a degree in economics from the London School of Economics and an MA in marketing from Lancaster University. He began his career at Brunel University, undertaking a research project into forms of export organization, publishing (with Professor Elliott Jaques) Case Studies in Export Organisation.

He worked for an advertising agency, SH Benson, later Ogilvy & Mather, as a marketing executive for four years, before joining the UK civil service. He spent 14 years in the Department of Trade Industry (DTI), including two years as principal private secretary to two cabinet ministers and three years seconded to the No. 10 Policy Unit in the Prime Minister's Office, under Margaret Thatcher. In 1986 he left his DTI undersecretary position to join Lloyd's of London as a senior executive. He worked at Lloyd's for 14 years in several senior roles, including Director, Strategic Planning and Secretary to the Council. He was closely involved in many of the events described in this book. After that he spent four years as a senior executive at a London market insurer, Global Aerospace.

Containing insider information, this is the only official book to tell the fascinating inside story of the Lloyds scandal with never before released information

With its emphasis on issues of professional competence, negligence, perverse incentives, responsibility, and excessive rewards contrasting sharply with poor results, the themes will be uncomfortably familiar to many

1. Inside Out 2. Hidden Trains 3. Alarm Bells 4. Fresh Start 5. The Chasm 6. Last Chance 7. Struggling 8. Tightrope 9. Aftermath Reflections