John Launer is Training Programme Director for Educational Innovation, North London Specialty School of General Practice, Health Education England, London, UK. He is a well-known medical educator and writer. He was for many years Associate Dean for Multi-Professional Faculty Development at Health Education England, London, UK.

Foreword. Preface: On Reflection. Acknowledgements. LEARNING TO COMMUNICATE. Conversations Inviting Change. The Three-Second Consultation. The Big Picture. Family Matters. Three Kinds of Reflection. What's the Point of Reflective Writing? Digging Holes and Weaving Tapestries: Two Approaches to the Clinical Encounter. Why You Should Talk to Yourself: Internal Dialogue and Reflective Practice. CONCEPTS AND THEORIES. Thinking in Three Dimensions. Making Meaning. Who Owns Truth? Double Binds and Strange Loops. The Science of Compassion. Guidelines and Mindlines. Complexity Made Simple. SUPERVISION. Super Vision. What Does Good Supervision Look Like? Supervision Quartets. Collaborative Learning Groups. Clinical Case Discussion Using a Reflecting Team. The Irresistible Rise of Interprofessional Supervision. Supervision as Therapy. EMOTIONS AND ATTITUDES. On Kindness. Power and Powerlessness. The Many Faces of Professionalism. Unconscious Incompetence. Clinical Gist. Rudeness and Respect in Medicine. Hunting for Medical Errors: Asking 'What Have We Got Wrong Today?'. Whatever Happened to Silence? TECHNIQUES AND TEAMWORK. Good Questions. Meetings with Teams. Giving Feedback to Medical Students and Trainees: Rules, Guidance, and Realities. Why Doctors Should Draw Genograms- Including Their Own. Socratic Questions and Frozen Shoulders: Teaching without Telling. Concentric Conversations. NARRATIVE PRACTICE. Why Narrative? Right on Cue. Narrative Diagnosis. Therapeutic Dialogue. Medicine as Poetry. Patient Choice and Narrative Ethics. The Yin and Yang of Medical Conversations. PROVOCATIONS. Medically Unexplored Stories. Taking Risks Seriously. Dumpling Soup. Is There a Crisis in Clinical Consultations? Patients as Ethnographers. Docsplaining. Against Diagnosis. Author's Note. Index.