Simon Burtonshaw-Gunn has worked on management consultancy projects in the UK, Libya, the Republic of Kazakhstan, Indonesia, and the Kingdom of Saudi Arabia. In addition he has designed and delivered management training as part of a European Union co-operation programme in, Bangladesh, Thailand, Sri Lanka, Indonesia, Malaysia, the Philippines, Vietnam and India.

He has a strong academic background evidenced by two Master's degrees in management strategy topics together with a PhD by research in partnering and collaborative working. To complement his academic achievements his experience is recognized with Fellowship of four professional institutions including the UK's Chartered Management Institute and the Institute of Business Consulting. For a period of four years he held the position of a Post-doctorate Research Fellow at the Manchester Metropolitan University relinquishing this at the beginning of 2005 to take up the role of a Visiting Professor at the University of Salford in Greater Manchester. Here he served for almost three years in the 6* research rated School of the Built Environment before being appointed as the first Visiting Professor to the new Salford Business School.

Professor Burtonshaw-Gunn has been a research examiner for the UK's Chartered Institute of Purchasing and Supply (CIPS) since 2002, is an external member of the Resources Committee at the University of Bolton and since mid 2007 became a member of the Court at the University of Leeds for a two-year term.

Simon is also a member of an academic research group (International Supply Chain Risk Management) and has presented conference papers in Sweden, the USA, UK, Hungary and India, together with a number of refereed publications, professional journal articles and textbook contributions.??He works as a Principal Management Consultant in the UK offices of the international risk management consultancy company, Risktec Solutions Limited.

Foreword ix

Introduction xi

Acknowledgements xv

1 Business Planning 1

2 Change Management 13

3 Customer Relationship Management 45

4 Decision Making and Problem Resolution 55

5 Financial Management 83

6 International Management 93

7 Marketing Management 103

8 Organizational Development 125

9 People-Focused Performance Management 139

10 Process Improvement 173

11 Product Management 183

12 Project Management 195

13 Quality Management 211

14 Risk Management 227

15 Strategic Management 243

16 Supply Chain Management 263

17 Time Management 287

18 Undertaking Research 301

19 Working as a Management Consultant 311

20 Workshop Facilitation 333

References 349

Index 355