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This invaluable resource introduces managers to a powerful new engagement and retention tool that they absolutely must begin utilizing ASAP: the stay interview. Smart companies and managers who have realized the importance of being proactive with their employees and not taking anything for granted have begun conducting these periodic reviews in order to discover why their important talent might leave and to solve any problems before they actually quit.
Written by the retention expert who pioneered the process, The Stay Interview shows managers how to: Prepare for the stay interview
Anticipate an employee's top issues
Respond to difficult questions
Listen effectively and dig deeper
Craft a detailed and effective stay plan complete with timeline
Assess each employee's level of engagement, predict potential exits, and communicate results to upper management
When you have the right people in place, you can't risk losing them. Complete with the five best questions to ask and sample scripts for different situations, The Stay Interview provides the key to saving yourself unnecessary headaches and surprises.
This invaluable resource introduces managers to a powerful new engagement and retention tool that they absolutely must begin utilizing ASAP: the stay interview. Smart companies and managers who have realized the importance of being proactive with their employees and not taking anything for granted have begun conducting these periodic reviews in order to discover why their important talent might leave and to solve any problems before they actually quit.
Written by the retention expert who pioneered the process, The Stay Interview shows managers how to: Prepare for the stay interview
Anticipate an employee's top issues
Respond to difficult questions
Listen effectively and dig deeper
Craft a detailed and effective stay plan complete with timeline
Assess each employee's level of engagement, predict potential exits, and communicate results to upper management
When you have the right people in place, you can't risk losing them. Complete with the five best questions to ask and sample scripts for different situations, The Stay Interview provides the key to saving yourself unnecessary headaches and surprises.
1 The Stay Interview | 1
2 Preparing to Conduct Stay Interviews | 11
3 Four Essential Skills | 27
4 Managing the Exchange | 39
5 Developing Stay Plans | 55
6 Closing and Forecasting | 71
7 Avoiding the Thirteen Stay Interview Traps | 87
8 Experienced Managers Tell Their Tales | 97
9 Based on a True Story | 115
Index | 123
| Empfohlen (von): | 18 |
|---|---|
| Erscheinungsjahr: | 2015 |
| Fachbereich: | Allgemeines |
| Genre: | Importe, Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Taschenbuch |
| Inhalt: | Kartoniert / Broschiert |
| ISBN-13: | 9780814436493 |
| ISBN-10: | 0814436498 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: | Finnegan, Richard |
| Hersteller: | AMACOM |
| Verantwortliche Person für die EU: | Libri GmbH, Europaallee 1, D-36244 Bad Hersfeld, gpsr@libri.de |
| Maße: | 229 x 152 x 9 mm |
| Von/Mit: | Richard Finnegan |
| Erscheinungsdatum: | 29.03.2018 |
| Gewicht: | 0,223 kg |
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